Privacy & Cookies Policy
Who we are
Asani Travel Ltd (“we”, “us”).
Registered office: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom.
Company number: 16593219
Contact: callum@asanitravel.com / +44 7494 247121.
What data we collect
Identity & contact
names, email, phone, and postal address.
Booking details
Travel dates, traveller names as per passport, nationality, DOB, preferences (room/bed, accessibility), and special requests.
Documents
Passport details are needed to arrange services.
Payment
Processed securely by our payment providers (we do not store full card details).
Marketing preferences and communications
Marketing preferences and communications with us.
Website usage
Website usage (cookies/analytics).
How we use your data & legal bases
To provide and manage your trip (contracts with you).
To personalise your itinerary and support you (legitimate interests).
To send service messages (itineraries, balance reminders) (contract/legitimate interests).
To send marketing you opt in to (consent; you can unsubscribe anytime).
For accounting, fraud prevention and legal compliance (legal obligation).
Sharing your data
We share only what’s necessary with trusted partners to deliver your trip: hotels, guides, transfer providers, and airlines in your destination; payment processors; IT/hosting; and insurers or regulators where required.
Retention
Booking records
up to 7 years (tax/accounting).
Passport and sensitive travel details
deleted within 30 days after your trip ends, unless needed for legal claims.
Enquiries (no booking)
up to 24 months.
Marketing contacts
kept until you unsubscribe or after 24 months of inactivity, then removed.
Your rights
You can request access, correction, deletion, restriction, or portability or object to certain uses. You can withdraw marketing consent anytime.
To exercise any right (access, correction, deletion, etc.), email callum@asanitravel.com with the subject “Privacy request”. We’ll reply within 30 days and may request ID to verify you.
You can also complain to the ICO (Information Commissioner’s Office) at ico.org.uk.
Security
We use encrypted systems, role-based access, and 2-factor authentication for admin accounts. Staff are trained on data handling, and we only keep what we need.
International transfers (tailored to Asia trips)
Because your trip takes place in Asia (e.g., Japan, Thailand, Vietnam), we share limited data with trusted local partners to deliver your services. This is necessary to perform your contract with us. Where appropriate, we use safeguards such as the UK International Data Transfer Agreement / EU Standard Contractual Clauses.
Marketing
If you tick the opt-in at checkout or elsewhere, we’ll email/SMS offers. Unsubscribe links are included in every message.
Cookies
We use cookies to run the site and improve it.
Strictly necessary (operate the site and checkout).
Analytics (e.g., Google Analytics) to understand site usage.
Marketing (only if you consent).
You can manage preferences via our cookie banner or your browser settings.
You can change your cookie preferences anytime using the Manage Cookies link in our banner, or via your browser settings.
Contact
For any privacy questions: callum@asanitravel.com.
Last updated: 25/08/2025