top of page
BOOK NOW

Terms & Conditions

(Booking Conditions – Asani Travel Ltd)

These Terms & Conditions form the basis of your contract with Asani Travel Ltd (“we”, “us”, “our”). Please read them carefully before booking. By making a booking, you agree to be bound by these terms.



1. Definitions

We/Us/Our: Asani Travel Ltd,

Company No: 16593219,

Registered Office: 71–75 Shelton Street, London, WC2H 9JQ.

You/Client: The person making the booking and all members of the travelling party.


2. Booking Process

Bookings can only be made by persons aged 18 or over who have the authority to act on behalf of all travellers in the party.

Your booking is confirmed once payment is received (either deposit or full balance) and we issue an instant payment confirmation email.

After booking we will contact you to gather your flight details. Shortly after we receive that information you will receive a detailed booking confirmation including accommodation, transfers and activity details.


3. Payments & Deposits

Payment Options

At the time of booking, you may choose to:

  • Pay the full balance, or

  • Pay a deposit (amount varies by package, typically £250–£500 per person) — non-refundable except within the 2-hour cancellation window below. The exact deposit amount will be shown at the time of booking.


Final Balance

If paying by deposit, the final balance is due 12 weeks before departure.


Payment Reminders

We will send reminders:

  • 14 weeks before departure (friendly reminder),

  • 12 weeks before departure (final notice).

If the final balance is not received by the due date, we reserve the right to cancel your booking. The deposit will be lost.


4. Cooling-Off Period

If you cancel within 2 hours of making your booking (whether deposit or full payment), you will receive a full refund.

After 2 hours, the cancellation terms below apply.


5. Pricing

What’s Included

  • Handpicked 4–5★ hotels

  • Private transfers throughout

  • Selected guided tours and activities (as per itinerary)

  • Meals and experiences specifically listed in your package


What’s Excluded

  • International flights from the UK (we provide a free flight-finder service to help you choose and book flights)

  • Internal Flights (if required)

  • Travel insurance (must be arranged by you)

  • Visa costs

  • Meals, drinks, and activities not listed in your package

  • Personal expenses


6. Cancellations by You

If you need to cancel your holiday, the following charges apply (calculated from the date we receive your cancellation request in writing):

  • More than 12 weeks before departure: Loss of deposit only

  • 12–10 weeks before departure: 50% of total package cost

  • Less than 10 weeks before departure: 100% of total package cost

Please note: Asani Travel packages are sold as 2-person bookings (minimum two travellers). The cancellation charges apply to the total package cost.


7. Cancellations by Us

In the unlikely event we must cancel your booking (for example, due to supplier failure or exceptional circumstances), we will offer you:

  • An alternative holiday of similar standard (where available), or

  • A full refund of all monies paid.


8. Changes & Flexibility

Our packages are sold for specific months (e.g., “Japan in April”). Bookings cannot be transferred to other months.

If you request a change of travel dates within the same month, we will do our best to accommodate, but this cannot be guaranteed.

Any additional supplier costs incurred due to date changes will be passed on to you.


9. Your Responsibilities

  • Ensure all travellers have valid passports, visas, and any required vaccinations.

  • Arrange suitable travel insurance (a condition of travel).

  • Provide accurate personal details at the time of booking.

  • Arrive on time for transfers, tours, and flights.


10. Financial Protection

Your booking is protected through Financial Failure Insurance (FFI). This means your money is secure in the unlikely event of our insolvency.


11. Liability

We act with all due care in arranging your holiday.

We are not liable for events beyond our control, including (but not limited to): strikes, flight delays, weather, natural disasters, political unrest, or supplier failures.

Where possible, we will assist you in minimising disruption.


12. Complaints

If you experience a problem during your trip, you must contact Asani Travel directly via our helpline immediately so we have the opportunity to resolve it. This allows us to resolve the issue quickly. Failure to notify us during your trip may affect any compensation or resolution offered later.

If you are not satisfied after your trip, you must submit your complaint in writing to us within 30 days of return.


13. Law & Jurisdiction

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

bottom of page